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| 005 | 20250913114719.0 | ||
| 008 | 981208s1990 xxk 00 eng | ||
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_y08-18-1999 _zload |
|
| 090 | _aHF5415.5.W34 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aWalker, Denis | |
| 245 | 1 | 0 |
_aCustomer first _ba strategy for quality service _cDenis Walker |
| 260 |
_aAldershot _bGower _c1990 |
||
| 300 | _axii, 154 p. : ill. ; 26 cm. | ||
| 590 | _a1 | ||
| 650 | _aCustomer services | ||
| 650 | _aQuality assurance | ||
| 650 | _aConsumer satisfaction | ||
| 907 |
_a.b1049327x _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.W34 |
||
| 914 | _avtls000051377 | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
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_at _b1999-05-08 _cm _da _feng _gxxk _y0 _z.b1049327x |
||
| 999 |
_c51270 _d51270 |
||