| 000 | 00977nam a2200325 a 4500 | ||
|---|---|---|---|
| 005 | 20250913114718.0 | ||
| 008 | 981208s1997 xxk 00 eng | ||
| 020 |
_a0749420758 _cRM99.67 |
||
| 035 | _a970486 | ||
| 039 | 9 |
_y08-18-1999 _zload |
|
| 090 | _aHF5415.5.C66 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aCook, Sarah | |
| 245 | 1 | 0 |
_aCustomer care _bhow to improve competitiveness, staff motivation and profitability in today's service driven organization _cSarah Cook |
| 250 | _a2nd ed. | ||
| 260 |
_aLondon _bKogan Page _c1997 |
||
| 300 | _a222 p. ; 25 cm. | ||
| 590 | _a1 | ||
| 650 | _aCustomer services | ||
| 650 | _aOrganizational effectiveness | ||
| 650 | _aMotivation | ||
| 907 |
_a.b10493244 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.C66 |
||
| 914 | _avtls000051374 | ||
| 990 | _asbs | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxk _y0 _z.b10493244 |
||
| 999 |
_c51267 _d51267 |
||