| 000 | 01156nam a2200325 a 4500 | ||
|---|---|---|---|
| 005 | 20250930133128.0 | ||
| 008 | 120322s2012 nyu b 001 0 eng | ||
| 020 |
_a9780071775267 (hbk.) _cRM77.50 |
||
| 020 | _a0071775269 (hbk.) | ||
| 039 | 9 |
_a201206131816 _bzaina _c201205301238 _dzabidah _c201205291532 _drahah _c201205171617 _drasyilla _y03-22-2012 _zlatihan |
|
| 040 | _dUKM | ||
| 090 | _aHF5415.I464 | ||
| 090 |
_aHF5415 _b.I464 |
||
| 100 | 1 | _aImbriano, Lou. | |
| 245 | 1 | 0 |
_aWinning the customer : _bturn consumers into fans and get them to spend more / _cby Lou Imbriano, Elizabeth King. |
| 260 |
_aNew York : _bMcGraw-Hill, _c2012. |
||
| 300 |
_axxi, 214 p. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aMarketing. _960389 |
|
| 650 | 0 |
_aCreative ability in business. _959504 |
|
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aCustomer services. | |
| 907 |
_a.b15285765 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.I464 |
||
| 914 | _avtls003492383 | ||
| 990 | _aza | ||
| 991 | _aFakulti Ekonomi dan Pengurusan | ||
| 998 |
_at _b2012-09-03 _cm _da _feng _gnyu _y0 _z.b15285765 |
||
| 999 |
_c512463 _d512463 |
||