| 000 | 01402cam a2200349 a 4500 | ||
|---|---|---|---|
| 005 | 20250918151410.0 | ||
| 008 | 120322s2011 caua b 001 0 eng | ||
| 020 |
_a9781605099750 (pbk.) _cRM61.85 |
||
| 020 | _a1605099759 (pbk. ) | ||
| 039 | 9 |
_a201205230932 _bbaiti _c201204181825 _dsanusi _y03-22-2012 _zlatihan |
|
| 040 | _aUKM | ||
| 090 | _aHF5415.5.B459 | ||
| 090 |
_aHF5415.5 _b.B459 |
||
| 100 | 1 | _aBell, Chip R. | |
| 245 | 1 | 0 |
_aWired and dangerous : _bhow your customers have changed and what to do about it / _cChip R. Bell, John R. Patterson |
| 260 |
_aSan Francisco : _bBerrett-Koehler Publishers, _c2011. |
||
| 300 |
_avii, 248 p. : _bill. ; _c22 cm. |
||
| 504 | _aIncludes bibliographical references (p. 233-235) and index. | ||
| 520 | _aCustomers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews. | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer loyalty. | |
| 650 | 0 | _aInternet. | |
| 700 | 1 |
_aPatterson, John R. _q(John Rice), _d1951- |
|
| 907 |
_a.b15284402 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.B459 |
||
| 914 | _avtls003492241 | ||
| 990 | _abaiti | ||
| 991 | _aFakulti Ekonomi dan Pengurusan | ||
| 998 |
_at _b2012-09-03 _cm _da _feng _gcau _y0 _z.b15284402 |
||
| 999 |
_c512330 _d512330 |
||