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| 005 | 20250918151351.0 | ||
| 008 | 120319s2012 nyua b 001 0 eng | ||
| 020 |
_a9780073397115 (pbk.) _cRM275.51 |
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| 020 | _a0073397113 (pbk.) | ||
| 039 | 9 |
_a201206041552 _bbaiti _c201205281425 _drahah _c201205240915 _dzabidah _c201205161357 _drahah _y03-19-2012 _zrahah |
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| 040 | _dUKM | ||
| 090 | _aHF5415.5.L83 2012 | ||
| 090 |
_aHF5415.5 _b.L83 2012 |
||
| 100 | 1 | _aLucas, Robert W. | |
| 245 | 1 | 0 |
_aCustomer service : _bskills for success / _cRobert W. Lucas. |
| 250 | _a5th ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _c2012. |
||
| 300 |
_axix, 394 p. : _bill. ; _c26 cm. |
||
| 490 | 0 | _aConnect, learn, succeed | |
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer services. | |
| 907 |
_a.b15280196 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.L83 2012 |
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| 914 | _avtls003491784 | ||
| 990 | _aza | ||
| 991 | _aFakulti Ekonomi Dan Perniagaan | ||
| 998 |
_at _b2012-06-03 _cm _da _feng _gnyu _y0 _z.b15280196 |
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| 999 |
_c511927 _d511927 |
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