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| 005 | 20250930133113.0 | ||
| 008 | 120319s2012 nyu 001 0 eng | ||
| 020 |
_a9780814417157 (pbk.) _cRM74.40 |
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| 020 | _a0814417159 (pbk.) | ||
| 039 | 9 |
_a201209240857 _bzaleha _c201209051535 _dIzzati _c201207051040 _dIzzati _c201205241454 _dbaiti _y03-19-2012 _zrahah |
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| 090 |
_aHF5415.5 _b.E931c 2012 9HUKM |
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| 100 | 1 |
_aEvenson, Renee, _d1951- |
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| 245 | 1 | 0 |
_aCustomer service management training 101 : _bquick and easy techniques that get great results / _cRenee Evenson. |
| 260 |
_aNew York : _bAMACOM, _c2012. |
||
| 300 |
_aix, 214 p. ; _c24 cm. |
||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 |
_aExecutives _xTraining of. _959683 |
|
| 650 | 0 | _aTime management. | |
| 650 | 0 | _aLeadership. | |
| 650 | 0 | _aCommunication in management. | |
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_a.b15280056 _b2021-05-28 _c2019-11-12 |
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_c01 _n0 _kHF5415.5.E944 |
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| 990 | _aza/izzati | ||
| 991 | _aFakulti Ekonomi Dan Perniagaan | ||
| 991 | _aPerpustakaan PPUKM | ||
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_ah _a(2)t _b2012-06-03 _cm _da _feng _gnyu _y0 _z.b15280056 |
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_c511913 _d511913 |
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