| 000 | 01334nam a2200361 a 4500 | ||
|---|---|---|---|
| 005 | 20250918151303.0 | ||
| 008 | 120312s2011 nyua b 001 0 eng | ||
| 020 |
_a9780415996013 (hbk.) _cRM175.35 |
||
| 020 | _a0415996015 (hbk.) | ||
| 020 | _a9780203841983 (ebook) | ||
| 020 | _a0203841980 (ebook) | ||
| 039 | 9 |
_a201210091904 _bzaker _c201209251516 _drosli _c201209061530 _drahah _c201203121510 _drahah _y03-12-2012 _zrahah |
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| 040 |
_aDLC _cDLC _dYDX _dBTCTA _dYDXCP _dBWX _dCDX _dDLC _dUKM |
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| 043 | _an-us--- | ||
| 090 | _aHG3756.U54L833 | ||
| 090 |
_aHG3756.U54 _bL833 |
||
| 100 | 1 | _aLubin, Paul C. | |
| 245 | 1 | 0 |
_aProtecting main street : _bmeasuring the customer experience in financial services for business and public policy / _cPaul C. Lubin. |
| 260 |
_aNew York : _bRoutledge, _c2011. |
||
| 300 |
_axvi, 109 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aConsumer credit _zUnited States. |
|
| 650 | 0 |
_aMortgage loans _zUnited States. |
|
| 650 | 0 |
_aBank loans _zUnited States. |
|
| 650 | 0 |
_aFinancial institutions _xCustomer service. |
|
| 907 |
_a.b15266783 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHG3756.U54L833 |
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| 914 | _avtls003490338 | ||
| 990 | _ark4 | ||
| 991 | _ark4 | ||
| 998 |
_at _b2012-12-03 _cm _da _feng _gnyu _y0 _z.b15266783 |
||
| 999 |
_c510731 _d510731 |
||