| 000 | 01355nam a2200337 a 4500 | ||
|---|---|---|---|
| 005 | 20250930133011.0 | ||
| 008 | 120228s2011 enka i 001 0 eng | ||
| 020 |
_a9780670920976 (pbk.) _cRM68.88 |
||
| 039 | 9 |
_a201205101100 _blan _c201205091439 _dhendon _c201205091003 _dathirah _c201205070921 _dathirah _y02-28-2012 _zlatihan |
|
| 040 | _aUKM | ||
| 090 | _aHF5415.5.S493 | ||
| 090 |
_aHF5415.5 _b.S493 |
||
| 100 | 1 | _aShapiro, Aaron. | |
| 245 | 1 | 0 |
_aUsers not customers : _bwho really determines the success of your business / _cAaron Shapiro. |
| 260 |
_aLondon : _bPortfolio Penguin, _c2011. |
||
| 300 |
_a243 p. : _bill. ; _c24 cm. |
||
| 500 | _aFirst published in the United States of America by Portfolio Penguin, a member of Penguin Group (USA) Inc. 2011 ; first published in Great Britain by Portfolio Penguin 2011. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 |
_aInformation technology _xManagement. _960039 |
|
| 650 | 0 | _aInternet marketing. | |
| 650 | 0 | _aElectronic commerce. | |
| 907 |
_a.b15255633 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.S493 |
||
| 914 | _avtls003489193 | ||
| 990 | _aathirah | ||
| 991 | _aFakulti Ekonomi dan Perniagaan | ||
| 998 |
_at _b2012-02-02 _cm _da _feng _genk _y0 _z.b15255633 |
||
| 999 |
_c509638 _d509638 |
||