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020 _a0071375279
_cHadiah
039 9 _a201201301811
_bzaina
_y12-19-2011
_zmiza
040 _aUKM
090 _aHF5415.335.M558
090 _aHF5415.335
_b.M558
100 1 _aMittal, Banwari.
245 1 0 _aValueSpace :
_bwinning the battle for market leadership : lessons from the world's most admired companies /
_cBanwari Mittal, Jagdish N. Sheth.
246 3 0 _aValue space
260 _aNew York :
_bMcGraw-Hill,
_c2001.
300 _axii, 265 p. :
_bill. ;
_c23 cm.
504 _aIncludes bibliographical references (p. 255-260) and index.
650 0 _aConsumer satisfaction.
650 0 _aCustomer relations.
700 1 _aSheth, Jagdish N.
_947692
856 4 _3Table of Contents
_uhttp://www.loc.gov/catdir/toc/fy02/2001269886.html
907 _a.b15214370
_b2021-05-28
_c2019-11-12
942 _c01
_n0
_kHF5415.335.M558
914 _avtls003484850
990 _azsz
991 _aFakulti Sains Sosial dan Kemanusiaan
998 _at
_b2011-06-12
_cm
_da
_feng
_gnyu
_y0
_z.b15214370
999 _c505581
_d505581