000			01902ngm a2200361 a 4500
005			20250930132713.0
007			vd cvaizz
008			111116s2009 at 027 s00 vleng d
020			_cRM 539.32
039		9	_a201112292024 _bnorsiah _c201112290957 _drosma _c201112051604 _dfakrul _y11-16-2011 _zfakrul
040			_aUKM
090			_advd HF5415.13 _b.O644
245	0	0	_aOperations management [videorecording] : _ba case study of a hotel / _cVideo Education Australasia ; director, Mark Pearce ; writer, Louisa Dent
260			_aBendigo, Vic. : _bVideo Education Australasia, _c2009
300			_a1 videodisc (27 min.) : _bsd., col. ; _c4 3/4 in.
511	0		_aVoive over: Jane Lundmark
520			_aService providers are essential in our economy. Where would we be without hospitals, cleaning companies, accounting firms and hairdressers? But it can be difficult to apply concepts of operations management to these businesses. Focusing on the operational processes, this program takes you behind the scenes, learning about the four strategic areas of operations; facilities, materials, quality and technology, applying them to a service provider and showing how various strategies can be used to improve business performance. A great insight into the unique aspects of services marketing.
538			_aDVD format
650		0	_aMarketing _xManagement.
650		0	_aOperations management.
650		0	_aHotel Management _xCase studies
650		0	_aService industries _xMarketing _xManagement.
700	1		_aPearce, Mark, _edirection _958236
700	1		_aDent, Louisa, _ewriting
710	2		_aVideo Education Australasia
907			_a.b15195806 _b2021-05-28 _c2019-11-12
942			_c5 _n0 _kdvd HF5415.13 .O644
914			_avtls003482887
990			_armh
991			_aFakulti Sains Sosial & Kemanusiaan
998			_at _b2011-03-11 _cm _dg _feng _gat _y0 _z.b15195806
999			_c503792 _d503792