000			01351ngm a2200289 a 4500
005			20250930132705.0
008			111111s1999 mnu025 s00 vleng d
020			_cRM 1443.67
039		9	_a201111181040 _brosma _y11-11-2011 _zfakrul
040			_aUKM
090			_advd HF5415.5 _b.T355
245	0	0	_aTaking C.A.R.E of business [videorecording]
260			_a[St. Paul, Minnesota] : _bStarThrower, _c[1999]
300			_a1 videodisc (25 mins.) : _bsd., col., ; _c4 3/4 in.
520			_aTruly great customer service professionals knows that to deliver remarkable customer service, you have to choose to be Connected, Attentive, Responsible and Enthusiastic (C.A.R.E). From greeting customer and gracefully managing several at once, to handling dissatisfied customers and keeping a fresh outlook at all times, this video emphasizes personal accountability as it teaches employees to actively improve their customer relations skills.
538			_aDVD format
650		0	_aCustomer relations.
650		0	_aPersonnel management. _960691
650		0	_aEmployees _xTraining of.
907			_a.b1519257x _b2021-05-28 _c2019-11-12
942			_c5 _n0 _kdvd HF5415.5 .T355
914			_avtls003482559
990			_armh
991			_aFakulti Sains Sosial & Kemanusiaan
998			_at _b2011-11-11 _cm _dg _feng _gmnu _y0 _z.b1519257x
999			_c503469 _d503469