000			01740ngm a2200361 a 4500
005			20250930132704.0
007			vd cvaizz
008			111111s2004 vau020 s00 vleng d
020			_cRM 2464.44
039		9	_a201111180941 _brosma _c201111180940 _drosma _c201111180939 _drosma _y11-11-2011 _zfakrul
040			_aUKM
090			_advd JF1525.O35 _bB884
245	0	0	_aBut i don't have customer _h[videorecording] / _cCoastal Training Technologies
246	0		_aPero ... si yo no tengo clientes! _h[videorecording]
246	0		_aMas eu na?o tenho clientes _h[videorecording]
260			_a[Virginia Beach, Va.] : _bCoastal Training Technologies, Coastal AMI, _c2004
300			_a1 videodisc (20 min.) : _bsd., col., ; _c4 3/4 in.
520			_aProgram teaches your employees to respect internal customers as if they were paying clients. By asking questions, listening and keeping their word, your employees can create a positive and productive work environment, which will inevitably reflect on your external customers as well. Includes interactive training scenes, training points, quiz, printable leader's guide, and customizable Power-Point presentation.
538			_aDVD format
546			_aOptional language in English, Espanol and Portuguese
650		0	_aOffice practice in government.
650		0	_aInterpersonal relations
650		0	_aEmployee motivation
650		0	_aOrganizational behavior _960635
710	2		_aCoastal Training Technologies
907			_a.b15192295 _b2021-05-28 _c2019-11-12
942			_c5 _n0 _kdvd JF1525.O35 B884
914			_avtls003482531
990			_armh
991			_aFakulti Sains Sosial & Kemanusiaan
998			_at _b2011-11-11 _cm _dg _feng _gvau _y0 _z.b15192295
999			_c503443 _d503443