000			01441nam a2200325 a 4500
005			20250918145541.0
008			111109s 2003xxua bi 001 0 eng
020			_a0071231730
020			_a9780071231732 _cRM41.56
039		9	_a201305271457 _blan _c201112090918 _drosma _y11-09-2011 _zsanusi
040			_aUKM _erda
090			_aHD9980.5.F549 2003
090			_aHD9980.5 _b.F549 2003
100	1		_aFitzsimmons, James A. _eauthor.
245	1	0	_aService management : _boperations, strategy and information technology / _cJames A. Fitzsimmons and Mona J. Fitzsimmons.
250			_a3rd ed.
264		1	_aBoston : _bMcGraw Hill , _c2003.
300			_axxvi, 646 p. : _bill.; _c26 cm. + _e1 computer optical disc (4 3/4 in.).
500			_aBook is accompanied by 1 CD, entitled'Student resource CD-ROM to accompany service management: operations, strategy, and information technology, third edition, James A. Fitzsimmons, Mona J. Fitzsimmons' bearing the same call number and available at Koleksi Media.
500			_aInternational edition.
504			_aIncludes bibliographical references and index.
650		0	_aService industries _xManagement.
700	1		_aFitzsimmons, Mona J.
907			_a.b15190985 _b2021-05-28 _c2019-11-12
942			_c01 _n0 _kHD9980.5.F549 2003
914			_avtls003482394
990			_amms
991			_aFakulti Ekonomi dan Pengurusan
998			_at _b2011-09-11 _cm _da _feng _gxxu _y0 _z.b15190985
999			_c503312 _d503312