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| 005 | 20250918145426.0 | ||
| 008 | 111017s2010 xxka 001 0 eng d | ||
| 020 |
_a9781843345701 _cRM217.89 |
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_a201110291203 _bzaleha _c201110291201 _dzaleha _y10-17-2011 _zbalqis |
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| 040 | _dUKM | ||
| 090 | _aZ711.G198c 2010 9HUKM | ||
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_aZ711 _b.G198c 2010 9HUKM |
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| 100 | 1 | _aGannon-Leary, Pat. | |
| 245 | 1 | 0 |
_aCustomer care : _ba training manual for library staff / _cPat Gannon-Leary and Michael D. McCarthy. |
| 260 |
_aOxford : _bChandos Publishing, _c2010. |
||
| 300 |
_axix, 242 p. : _bill. ; _c23 cm. |
||
| 490 | 1 | _aChandos information professional series | |
| 650 | 0 | _aPublic services (Libraries). | |
| 650 | 0 |
_aLibraries _xCustomer services. |
|
| 650 | 0 |
_aLibrary employees _xIn-service training. |
|
| 700 | 1 | _aMcCarthy, Michael D. | |
| 830 | 0 | _aChandos information professional series. | |
| 907 |
_a.b15176368 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kZ711.G198c 2010 9HUKM |
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| 914 | _avtls003480836 | ||
| 990 | _aNHR/zaleha | ||
| 991 | _aPerpustakaan PPUKM | ||
| 998 |
_ah _b2011-04-10 _cm _da _feng _gxxk _y0 _z.b15176368 |
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| 999 |
_c501872 _d501872 |
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