| 000 | 01296cam a2200325 a 4500 | ||
|---|---|---|---|
| 005 | 20250918143854.0 | ||
| 008 | 110812s2008 enka bi 001 0 eng | ||
| 020 |
_a9781405847322 (pbk. : alk. paper) _cRM328.00 |
||
| 020 | _a1405847328 (pbk. : alk. paper) | ||
| 039 | 9 |
_a201504071125 _blatihan _c201201251701 _dariff _c201201031624 _didah _c201108121550 _didah _y08-12-2011 _zidah |
|
| 040 | _aUKM | ||
| 090 | _aHD9980.5.J647 2008 | ||
| 090 |
_aHD9980.5 _b.J647 2008 |
||
| 100 | 1 |
_aJohnston, Robert, _d1953- |
|
| 245 | 1 | 0 |
_aService operations management : _bimproving service delivery / _cRobert Johnston and Graham Clark. |
| 250 | _a3rd ed. | ||
| 260 |
_aHarlow, Essex, England : _bFinancial Times/Prentice Hall, _c2008. |
||
| 300 |
_axvi, 533 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 526 | _aBuku bacaan asas fakulti | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 |
_aClark, Graham, _d1949- |
|
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip089/2008002916.html |
| 907 |
_a.b15131336 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHD9980.5.J647 2008 |
||
| 914 | _avtls003476033 | ||
| 991 | _aFakulti Ekonomi dan Pengurusan | ||
| 998 |
_at _b2011-12-08 _cm _da _feng _genk _y0 _z.b15131336 |
||
| 999 |
_c497430 _d497430 |
||