000			03104nam a2200409 a 4500
005			20250930131830.0
008			110420s2010 ctua b 001 0 eng
020			_a9781847692863 (hbk)
020			_a1847692869 (hbk)
020			_a9781847692856 (pbk) _cRM125.71
020			_a1847692850 (pbk)
039		9	_a201108221620 _brosli _c201107220951 _drahah _y04-20-2011 _zrasyilla
040			_aUKM
090			_aP94.6.I585
090			_aP94.6 _b.I585
245	0	4	_aThe intercultural dynamics of multicultural working / _cedited by Manuela Guilherme, Evelyne Glaser and Mar del Carmen M{u296E}dez Garc.
260			_aBristol ; _bMultilingual Matters, _c2010.
300			_axvii, 245 p. : _bill. ; _c21 cm.
490	1		_aLanguages for intercultural communication and education ; _v19
504			_aIncludes bibliographical references and index.
505	0		_aIntercultural conflict interaction competence : from theory to practice / Stella Ting-Toomey -- National occupational standards in intercultural working : models of theory and assessment / Anne Davidson Lund and John P. O'Regan -- Training and intercultural education : the danger in'good citizenship' / Alison Phipps -- Intercultural responsibility : power and ethics in intercultural dialogue and interaction / Manuela Guilherme, Clara Keating and Daniel Hoppe -- Emotional management : expressing, interpreting and making meaning of feelings in multicultural teams / Alexandra Kaar -- Intercultural interaction : a sense-making approach / Terence Mughan and Greg O'Shea -- Communicative interaction : intercultural verbal and nonverbal interaction / Mar Luisa Pez Cado and Mar del Carmen M{u296E}dez Garc -- Ethnography : the use of observation and action research for intercultural learning / Katalin Illes -- Biography : the role of experience in intercultural learning / Mar del Carmen M{u296E}dez Garc and Mar Luisa Pez Cado -- Diversity management : negotiating representations in multicultural contexts / Clara Keating, Manuela Guilherne and Daniel Hoppe -- Working in multicultural teams / Evelyne Glaser -- Intercultural relations at the workplace / Guenther Zoels and Thomas Silbermayr -- Sharing reflections on intercultural learning / Isabel Ferreira Martins -- Intercultural education in international management / Anneli Kansanen and Leena Vohlonen -- Conclusion : Intercultural competence for professional mobility / Manuela Guilherme, Evelyne Glaser and Mar del Carmen M{u296E}dez Garc.
650		0	_aIntercultural communication.
650		0	_aInterpersonal communication.
650		0	_aDiscourse analysis. _959567
650		0	_aCommunication in organizations.
700	1		_aGuilherme, Manuela, _d1951-
700	1		_aGlaser, Evelyne, _d1951-
700	1		_aMendez Garcia, Maria del Carmen.
830		0	_aLanguages for intercultural communication and education ; _v19.
907			_a.b15006505 _b2021-05-28 _c2019-11-12
942			_c01 _n0 _kP94.6.I585
914			_avtls003462854
990			_ark4
991			_aFakulti Pendidikan
998			_at _b2011-07-04 _cm _da _feng _gctu _y0 _z.b15006505
999			_c485413 _d485413