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039 9 _a201105061205
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040 _aUKM
090 _aHF5415.5.N676 2010 tesis
090 _aHF5415.5
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100 0 _aNor Hapiza Mohd Ariffin
245 1 0 _aCRM-i :
_bkerangka kerja strategik pengurusan perhubungan pelanggan /
_cNor Hapiza Mohd Ariffin
260 _c2010
300 _axiii, 266 p. :
_bill., charts ;
_c30 cm.
502 _aTesis (Ph.D.) - Universiti Kebangsaan Malaysia, 2010
504 _aRujukan : p. 219-236
610 2 0 _aUniversiti Kebangsaan Malaysia
_xDissertations
_962865
650 0 _aDissertations, Academic
_zMalaysia
_962866
650 0 _aCustomer relations
_xManagement
650 0 _aRelationship marketing
907 _a.b14970934
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_c2019-11-12
942 _c3
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914 _avtls003459071
990 _afka/za
991 _aFakulti Teknologi dan Sains Maklumat
998 _at
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_z.b14970934
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