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_atowards managing the customer service function _h[article] / _cby Ishak Ismail |
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_aPetaling Jaya, Selangor : _bPerbadanan Produktiviti Negara, _c1993 |
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_aPerbadanan Produktiviti Negara _945173 |
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_tJurnal produktiviti [article] ; _gbil. 14 (Dis, 1993), p.35-54 |
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