| 000 | 01205nam a2200337 a 4500 | ||
|---|---|---|---|
| 005 | 20250918122505.0 | ||
| 008 | 101007s2008 maua b 001 0 eng | ||
| 020 | _a1422110230 (hbk.) | ||
| 020 |
_a9781422110232 (hbk.) _cRM95.03 |
||
| 039 | 9 |
_a201010280943 _brosli _c201010071436 _didah _y10-07-2010 _zidah |
|
| 040 | _aUKM | ||
| 090 | _aHF5827.95.H478 | ||
| 090 |
_aHF5827.95 _b.H478 |
||
| 100 | 1 | _aHeskett, James L. | |
| 245 | 1 | 4 |
_aThe ownership quotient : _bputting the service profit chain to work for unbeatable competitive advantage / _cJames L. Heskett, W. Earl Sasser, Joe Wheeler |
| 260 |
_aBoston, Mass. : _bHarvard Business Press, _cc2008 |
||
| 300 |
_a225 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references (p. 209-214) and index | ||
| 650 | 0 | _aWord-of-mouth advertising | |
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aEmployee ownership | |
| 700 | 1 | _aSasser, Earl W. | |
| 700 | 1 | _aWheeler, Joe | |
| 907 |
_a.b14810967 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5827.95.H478 |
||
| 914 | _avtls003442374 | ||
| 990 | _ark4 | ||
| 991 | _aFalulti Sains Sosial & Kemanusiaan | ||
| 998 |
_at _b2010-07-10 _cm _da _feng _gmau _y0 _z.b14810967 |
||
| 999 |
_c467823 _d467823 |
||