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| 005 | 20250930130207.0 | ||
| 008 | 091109s2009 paua b 001 0 eng | ||
| 020 |
_a9781605660424 (hbk.) _cRM666.90 |
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| 020 | _a1605660426 (hbk.) | ||
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_a200912301639 _bzaina _c200912031249 _drahah _c200911091542 _didah _y11-09-2009 _zidah |
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| 090 | _aTK5105.88813.M358 | ||
| 090 |
_aTK5105.88813 _b.M358 |
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| 245 | 0 | 0 |
_aManaging Web service quality : _bmeasuring outcomes and effectiveness / _cKhaled M. Khan [editor] |
| 260 |
_aHershey, PA : _bInformation Science Reference, _c2009 |
||
| 300 |
_axxii, 394 p. : _bill. ; _c29 cm. |
||
| 500 | _a'Premier reference source'--Cover | ||
| 504 | _aIncludes bibliographical references (p. 358-381) and index | ||
| 650 | 0 |
_aWeb services _xManagement |
|
| 650 | 0 |
_aManagement information systems _960383 |
|
| 700 | 1 |
_aKhan, Khaled M., _d1959- |
|
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0814/2008013148.html |
| 907 |
_a.b14623894 _b2021-05-28 _c2019-11-12 |
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_c01 _n0 _kTK5105.88813.M358 |
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