| 000 | 01228nam a2200337 a 4500 | ||
|---|---|---|---|
| 005 | 20250918013433.0 | ||
| 008 | 091109s2009 paua b 001 0 eng | ||
| 020 |
_a9781605660646 (hbk.) _cRM666.90 |
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| 020 | _a9781605660653 (ebook) | ||
| 039 | 9 |
_a200912161245 _bzarina _c200912031018 _drahah _c200911091230 _didah _y11-09-2009 _zidah |
|
| 040 | _aUKM | ||
| 090 | _aHF5548.32.C372 | ||
| 090 |
_aHF5548.32 _b.C372 |
||
| 245 | 0 | 0 |
_aCases on managing e-services / _cAda Scupola, editor |
| 260 |
_aHershey, PA : _bInformation Science Reference, _c2009 |
||
| 300 |
_axxiii, 299 p. : _bill. ; _c29 cm. |
||
| 500 | _a'Premier Reference Source' -- cover | ||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aElectronic commerce | |
| 650 | 0 |
_aCustomer services _xTechnological innovations |
|
| 650 | 0 |
_aService industries _xTechnological innovations |
|
| 700 | 1 | _aScupola, Ada | |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0812/2008010312.html |
| 907 |
_a.b14623201 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5548.32.C372 |
||
| 914 | _avtls003422674 | ||
| 990 | _aszj | ||
| 991 | _aUmum | ||
| 998 |
_at _b2009-09-11 _cm _da _feng _gpau _y0 _z.b14623201 |
||
| 999 |
_c454096 _d454096 |
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