| 000 | 01268cam a2200349 a 4500 | ||
|---|---|---|---|
| 005 | 20250918013432.0 | ||
| 008 | 091109s2009 paua bi 001 0 eng | ||
| 020 |
_a9781605662589 (hardcover) _cRM564.30 |
||
| 020 | _a1605662585 (hardcover) | ||
| 020 | _a9781605662596 (ebook) | ||
| 020 | _a1605662593 (ebook) | ||
| 039 | 9 |
_a200912141125 _blan _c200912030948 _drahah _c200911091222 _didah _y11-09-2009 _zidah |
|
| 040 | _aUKM | ||
| 090 | _aHF5415.5.A474 | ||
| 090 |
_aHF5415.5 _b.A474 |
||
| 100 | 1 |
_aAl-Shammari, Minwir, _d1962- |
|
| 245 | 1 | 0 |
_aCustomer knowledge management : _bpeople, processes, and technology / _cMinwir Al-Shammari |
| 260 |
_aHershey, PA : _bInformation Science Reference, _c2009 |
||
| 300 |
_axxiv, 360 p. : _bill. ; _c27 cm. |
||
| 500 | _a'Premier reference source'--Cover. | ||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aRelationship marketing | |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0826/2008037389.html |
| 907 |
_a.b14623110 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.A474 |
||
| 914 | _avtls003422665 | ||
| 990 | _arab | ||
| 991 | _aUmum - | ||
| 998 |
_at _b2009-09-11 _cm _da _feng _gpau _y0 _z.b14623110 |
||
| 999 |
_c454087 _d454087 |
||