| 000 | 01233cam a2200337 a 4500 | ||
|---|---|---|---|
| 005 | 20250918013410.0 | ||
| 008 | 091103s2009 nyua 001 0 eng | ||
| 020 |
_a9780814414446 _cRM124.42 |
||
| 020 | _a0814414443 | ||
| 039 | 9 |
_a200912010859 _bariff _c200911031450 _didah _y11-03-2009 _zidah |
|
| 040 | _aUKM | ||
| 090 | _aHF5415.5.T477 | ||
| 090 | 0 | 0 |
_aHF5415.5 _b.T477 2009 |
| 100 | 1 |
_aThomas, Ann, _d1951- |
|
| 245 | 1 | 0 |
_a101 activities for delivering knock your socks off service / _cPerformance Research Associates ; Ann Thomas and Jill Applegate |
| 246 | 3 | _aOne hundred one activities for delivering knock your socks off service | |
| 260 |
_aNew York : _bAmerican Management Association, _c2009 |
||
| 300 |
_axiv, 367 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer services | |
| 650 | 0 |
_aCustomer relations _xManagement |
|
| 700 | 1 | _aApplegate, Jill | |
| 710 | 2 | _aPerformance Research Associates | |
| 907 |
_a.b14618515 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.T477 |
||
| 914 | _avtls003422171 | ||
| 990 | _amaa | ||
| 991 | _aProgram Pembangunan Manusia | ||
| 998 |
_at _b2009-03-11 _cm _da _feng _gnyu _y0 _z.b14618515 |
||
| 999 |
_c453632 _d453632 |
||