| 000 | 01075nam a2200289 a 4500 | ||
|---|---|---|---|
| 005 | 20250918013403.0 | ||
| 008 | 091030s2008 enka b 001 0 eng | ||
| 020 |
_a9780470060636 (cloth) _cRM214.80 |
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| 020 | _a0470060638 (cloth) | ||
| 039 | 9 |
_a200912281827 _bzaina _c200911251647 _dsanusi _c200911030950 _dsanusi _y10-30-2009 _zsanusi |
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| 090 | _aHF5415.5.R935 | ||
| 090 |
_aHF5415.5 _b.R935 |
||
| 100 | 1 | _aRyals, Lynette | |
| 245 | 1 | 0 |
_aManaging customers profitably / _cLynette Ryals |
| 260 |
_aChichester, England : _bJohn Wiley & Sons, _c2008 |
||
| 300 |
_axiv, 370 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references (p. [359]-361) and index | ||
| 650 | 0 |
_aCustomer relations _xManagement |
|
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0827/2008038652.html |
| 907 |
_a.b14617122 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.R935 |
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| 914 | _avtls003422017 | ||
| 990 | _azsz | ||
| 991 | _aFakulti Ekonomi dan Perniagaan | ||
| 998 |
_at _b2009-04-10 _cm _da _feng _genk _y0 _z.b14617122 |
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| 999 |
_c453495 _d453495 |
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