| 000 | 01000nam a2200289 a 4500 | ||
|---|---|---|---|
| 005 | 20250918013348.0 | ||
| 008 | 091023s2009 nju 001 0 eng | ||
| 020 |
_a9780470404829 (cloth) _cRM63.90 |
||
| 039 | 9 |
_a200911081227 _bruzita _c200910231921 _dsanusi _y10-23-2009 _zsanusi |
|
| 040 | _aUKM | ||
| 090 | _aHF5415.5.H94 | ||
| 090 |
_aHF5415.5 _b.H94 |
||
| 100 | 1 | _aHyken, Shep | |
| 245 | 1 | 4 |
_aThe cult of the customer : _bcreate an amazing customer experience that turns satisfied customers into customer evangelists / _cby Shep Hyken |
| 260 |
_aHoboken, N.J. : _bJohn Wiley & Sons, _c2009 |
||
| 300 |
_aix, 244 p. ; _c23 cm. |
||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aCustomer loyalty | |
| 650 | 0 | _aCustomer relations | |
| 907 |
_a.b14613931 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.H94 |
||
| 914 | _avtls003421678 | ||
| 990 | _arz | ||
| 991 | _aFakulti Sains Sosial & Kemanusiaan-SLP | ||
| 998 |
_at _b2009-10-10 _cm _da _feng _gnju _y0 _z.b14613931 |
||
| 999 |
_c453186 _d453186 |
||