| 000 | 01222nam a2200325 a 4500 | ||
|---|---|---|---|
| 005 | 20250918013314.0 | ||
| 008 | 091014s2008 wiua b 001 0 eng | ||
| 010 | _a2008-020729 | ||
| 020 |
_a9780873897433 _cRM170.66 |
||
| 020 | _a0873897439 | ||
| 039 | 9 |
_a201005241646 _bzabidah _c201005111459 _dsanusi _y10-14-2009 _zsanusi |
|
| 040 | _aUKM | ||
| 090 | _aHF5415.335.H397 2008 | ||
| 090 |
_aHF5415.335 _b.H397 2008 |
||
| 100 | 1 |
_aHayes, Bob E., _d1963- |
|
| 245 | 1 | 0 |
_aMeasuring customer satisfaction and loyalty : _bsurvey design, use, and statistical analysis methods / _cBob E. Hayes |
| 250 | _a3rd ed. | ||
| 260 |
_aMilwaukee, Wis. : _bASQ Quality Press, _c2008 |
||
| 300 |
_axxiii, 287 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 275-280) and index | ||
| 650 | 0 |
_aConsumer satisfaction _xStatistical methods |
|
| 650 | 0 | _aQuestionnaires | |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0818/2008020729.html |
| 907 |
_a.b14606082 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.335.H397 2008 |
||
| 914 | _avtls003420841 | ||
| 991 | _aFakulti Sains & Teknologi | ||
| 998 |
_at _b2009-01-10 _cm _da _feng _gwiu _y0 _z.b14606082 |
||
| 999 |
_c452413 _d452413 |
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