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| 005 | 20250918013231.0 | ||
| 008 | 091005s2009 ii a 001 0 eng | ||
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_a9788184082463 _cRM159.76 |
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| 043 | _an-us--- | ||
| 090 | _aZ678.L347 2009 | ||
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_aZ678 _b.L347 2009 |
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| 100 | 1 | _aLaughlin, Sara | |
| 245 | 1 | 4 |
_aThe quality library : _ba guide to staff-driven improvement, better efficiency, and happier customers / _cSara Laughlin and Ray W. Wilson |
| 260 |
_aNew Dehli : _bIndiana Publishing House, _c2009 |
||
| 300 |
_axiii, 144 p. : _bill. ; _c28 cm. |
||
| 504 | _aIncludes bibliographical references (p. 137-139) and index | ||
| 534 |
_pThe quality library : _ba guide to staff-driven improvement, better efficiency, and happier customers : _tChicago : American Library Association. _b2008 |
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| 650 | 0 |
_aLibrary administration _zUnited States |
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| 650 | 0 |
_aTotal quality management _zUnited States |
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| 650 | 0 |
_aLibrary planning _zUnited States |
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| 650 | 0 |
_aCustomer services _zUnited States |
|
| 700 | 1 | _aWilson, Ray W. | |
| 907 |
_a.b14597251 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kZ678.L347 2009 |
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| 990 | _afka | ||
| 991 | _aJbt. Sains Maklumat (TMP) | ||
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