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| 008 | 090805s2009 enkab 001 0 eng | ||
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_a9781841127880 (hbk.) _cRM81.84 |
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| 020 | _a1841127884 (pbk.) | ||
| 020 | _a9781906465568 (pbk.) | ||
| 020 | _a1906465568 (pbk.) | ||
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| 100 | 1 |
_aFisk, Peter _q(Peter Robert) |
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_aCustomer genius : _bbecoming a customer-centric business / _cPeter Fisk |
| 260 |
_aChichester, UK : _bCapstone, _c2009 |
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| 300 |
_axii, 394 p. : _bill., maps ; _c18 cm. |
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| 500 | _aIncludes index | ||
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aManagement | |
| 907 |
_a.b14563411 _b2020-10-15 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.F568 |
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| 914 | _avtls003416366 | ||
| 990 | _aza | ||
| 991 | _aFakulti Ekonomi dan Perniagaan | ||
| 998 |
_at _b2009-05-08 _cm _da _feng _genk _y0 _z.b14563411 |
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| 999 |
_c448391 _d448391 |
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