000			01627nam a22004095a 4500
005			20250918001940.0
006			m d
007			cr nn 008maaau
008			100623s2008 gw a j eng d
020			_a9783540755043 (electronic bk.)
020			_a9783540755036 (paper)
035			_a(Springer)978-3-540-75503-6
039		9	_a201006231225 _bmuhaimin _c201006230926 _dmuhaimin _y02-04-2009 _zmuhaimin
050	0	0	_aHF5415.5 _b.D68 2008
082	0	0	_a658.812 _222
090			_aHF5415.5 _b.D713 2008
100	1		_aDorne, Raphael.
245	1	0	_aService Chain Management _h[electronic resource] : _bTechnology Innovation for the Service Business / _cby Raphael Dorne ; edited by Christos Voudouris, David Lesaint, Gilbert Owusu.
260			_aBerlin, Heidelberg : _bSpringer-Verlag, _c2008.
300			_axviii, 308 p. : _bill., digital ; _c24 cm.
650		0	_aCustomer services _xManagement.
650	1	4	_aEconomics/Management Science.
650	2	4	_aBusiness Information Systems.
650	2	4	_aComputer Appl. in Administrative Data Processing.
700	1		_aLesaint, David.
700	1		_aOwusu, Gilbert.
700	1		_aVoudouris, Christos.
710	2		_aSpringerLink (Online service)
773	0		_tSpringer eBooks
856	4	0	_uhttps://eresourcesptsl.ukm.remotexs.co/user/login?url=http://dx.doi.org/10.1007/978-3-540-75504-3
907			_a.b14388455 _b2024-02-21 _c2019-11-12
942			_n0 _kHF5415.5 .D713 2008
914			_avtls003397789
998			_ae _b2009-04-02 _cm _dz _feng _ggw _y0 _z.b14388455
999			_c433590 _d433590