000			01799cam a2200325 a 4500
005			20250918001505.0
008			090128s2007 ctua b 001 0 eng
020			_a9781591585329 (alk. paper) _cRM178.50
020			_a1591585325 (alk. paper)
039		9	_a200907081420 _bmustaffa _c200902111520 _dzainol _y01-28-2009 _zratnab
040			_aUKM
090			_aZ678.85.M438e 2007 9
090			_aZ678.85 _b.M438e 2007 9
100	1		_aMatthews, Joseph R.
245	1	4	_aThe evaluation and measurement of library services / _cJoseph R. Matthews
260			_aWestport, Conn. : _bLibraries Unlimited, _c2007
300			_axx, 372 p. : _bill. ; _c26 cm.
505	0		_aEvaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library
650		0	_aLibraries _zUnited States _xEvaluation
650		0	_aPublic services (Libraries) _zUnited States _xEvaluation
650		0	_aLibraries _xEvaluation
650		0	_aPublic services (Libraries) _xEvaluation
907			_a.b14361218 _b2020-10-15 _c2019-11-12
942			_c01 _n0 _kZ678.85.M438e 2007 9
914			_avtls003394949
990			_azr
991			_aPDAL, KKL
998			_ad _b2009-02-01 _cm _da _feng _gctu _y0 _z.b14361218
999			_c430890 _d430890