000			01628ngm a2200361 a 4500
005			20250917235846.0
007			vd cvaizu
008			080723s2007 at 026 g s00 vleng d
020			_aRM462.40
039		9	_a200809231241 _brosma _c200809221724 _drosma _c200809051450 _dhendon _c200809041020 _dfakrul _y07-23-2008 _zfakrul
040			_aUKM _erda
090			_advd HF5415.5.C87
090			_advd HF5415.5 _b.C87
245	0	0	_aCustomer service _h[videorecording] / _cVideo Education Australasia ; director, producer : Michael Henry ; writer : Cath Collins
264		1	_aVictoria : _bVideo Education Australasia, _c2007
300			_a1 videodiscs (DVD) (26 min.) : _bsd., col. ; _c12 cm.
440		0	_aCommunication in the workplace series _h[videorecording]
500			_aTitle from container
508			_aExecutive producer : Mark McAuliffe ; senior producer : Richard Leigh ; editor : Michael Henry ; camera : Peter Zakharov
511			_aVoice over : Chelsea Bruland
520			_aThis program focuses on both internal and external customers and clients using a fictional current affairs show on this day and its presenter Naomi Henderson as a case study
650		0	_aCustomer services,
650		0	_aCustomer relations,
700	1		_aHenry, Michael, _edirection, _eproduction
700	1		_aCollins, Cath
710	2		_aVideo Education Australasia
907			_a.b14247513 _b2021-07-23 _c2019-11-12
942			_c5 _n0 _kdvd HF5415.5.C87
914			_avtls003382933
990			_armh
991			_aFakulti Ekonomi dan Perniagaan & Pengajian Islam
998			_at _b2008-10-07 _cm _dg _feng _gat _y0 _z.b14247513
999			_c419977 _d419977