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| 005 | 20250914162926.0 | ||
| 008 | 080121s2007 nyua b 000 0 eng | ||
| 020 |
_a9781595620163 _cRM99.90 |
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| 039 | 9 |
_a200805131637 _bjamil _c200805081109 _djufri _c200805080941 _dmariati _c200805080928 _dmariati _y01-21-2008 _zsanusi |
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| 090 |
_aHF5415.5 _b.F597h 2007 9HUKM |
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| 100 | 1 | _aFleming, John Howland | |
| 245 | 1 | 0 |
_aHuman sigma : _bmanaging the employee-customer encounter / _cJohn H. Fleming, Jim Asplund |
| 260 |
_aNew York : _bGallup Press, _c2007 |
||
| 300 |
_a313 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. [289]-313) | ||
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aSales management | |
| 650 | 0 | _aConsumer satisfaction | |
| 700 | 1 | _aAsplund, Jim | |
| 907 |
_a.b14051114 _b2021-05-28 _c2019-11-12 |
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_c01 _n0 _kHF5415.5.F575 |
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| 914 | _avtls003362285 | ||
| 991 | _aFakulti Ekonomi dan Perniagaan | ||
| 991 | _aPerpustakaan HUKM | ||
| 998 |
_ah _at _b2008-08-01 _cm _da _feng _gnyu _y0 _z.b14051114 |
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| 999 |
_c401254 _d401254 |
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