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| 100 | 1 | _aGriffin, Jill | |
| 245 | 1 | 0 |
_aCustomer loyalty : _bhow to earn it, how to keep it / _cJill Griffin |
| 250 | _aNew and rev. ed. | ||
| 260 |
_aSan Francisco : _bJossey-Bass, _c2002 |
||
| 300 |
_axvi, 252 p. : _bill. ; _c24 cm. |
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| 650 | 0 | _aCustomer loyalty | |
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aCustomer relations | |
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_a.b1401239x _b2021-05-28 _c2019-11-12 |
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| 990 | _adiyana/zaleha | ||
| 991 | _aPerpustakaan HUKM | ||
| 998 |
_ah _b2007-01-09 _cm _da _feng _gcau _y0 _z.b1401239x |
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