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| 100 | 1 | _aSmith, Shaun | |
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_aManaging the customer experience : _bturning customers into advocates / _cShaun Smith and Joe Wheeler |
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_aLondon : _bFinancial Times Prentice Hall, _c2002 |
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_axvi, 254 p. : _bill. ; _c24 cm. |
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| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aRelationship marketing | |
| 650 | 0 | _aCustomer loyalty | |
| 700 | 1 | _aWheeler, Joe | |
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