| 000 | 00970nam a2200277 a 4500 | ||
|---|---|---|---|
| 005 | 20250914162620.0 | ||
| 008 | 070921s2006 nyu 000 eng | ||
| 020 |
_a0071448020 _cRM59.80 |
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| 039 | 9 |
_a200709270950 _bmariati _y09-21-2007 _zdiyana |
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| 090 | _aHF5415.5.B858L 2006 9HUKM | ||
| 090 |
_aHF5415.5 _b.B858L 2006 9HUKM |
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| 100 | 1 | _aBrinkman, Rick | |
| 245 | 1 | 0 |
_aLove thy customer : _bcreating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / _cRick Brinkman and Rick Kirschner |
| 260 |
_aNew York : _bMcGraw-Hill, _c2006 |
||
| 300 |
_aix, 133 p. ; _c24 cm. |
||
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aCustomer services | |
| 700 | 1 | _aKirschner, Rick | |
| 907 |
_a.b14009936 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.B858L 2006 9HUKM |
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| 914 | _avtls003357854 | ||
| 990 | _adiyana | ||
| 991 | _aPerpustakaan HUKM | ||
| 998 |
_ah _b2007-08-09 _cm _da _feng _gnyu _y0 _z.b14009936 |
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| 999 |
_c397298 _d397298 |
||