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| 005 | 20250914161851.0 | ||
| 008 | 070917s2005 si a 001 eng | ||
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_a9810529589 _cRM59.90 |
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_a200709241233 _bmariati _y09-17-2007 _zdiyana |
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| 090 | _aHF5415.5.K21u 2005 9HUKM | ||
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_aHF5415.5 _b.K21u 2005 9HUKM |
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| 100 | 1 | _aKaufman, Ron | |
| 245 | 1 | 0 |
_aUp your service!: _binsights : _btrue stories of winners and losers in the quest for superior service / _cRon Kaufman |
| 260 |
_aSingapore : _bRon Kaufman Pte Ltd., _c2005 |
||
| 300 |
_axix, 248 p. : _bill. ; _c23 cm. |
||
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aCustomer services | |
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_a.b14005578 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.K21u 2005 9HUKM |
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| 914 | _avtls003357386 | ||
| 990 | _adiyana | ||
| 991 | _aPerpustakaan HUKM | ||
| 998 |
_ah _b2007-04-09 _cm _da _feng _gsi _y0 _z.b14005578 |
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| 999 |
_c396919 _d396919 |
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