| 000 | 01130nam a2200301 a 4500 | ||
|---|---|---|---|
| 005 | 20250914160813.0 | ||
| 008 | 070618s2007 enka b 001 0 eng | ||
| 020 |
_a0470028629 (pbk.) _cRM227.96 |
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| 020 | _a9780470028629 (pbk.) | ||
| 039 | 9 |
_a200709190907 _bzarina _c200708301204 _dmazarita _y06-18-2007 _zfarid |
|
| 090 | _aHD9980.5.G768 2007 | ||
| 090 |
_aHD9980.5 _b.G768 2007 |
||
| 100 | 1 |
_aGr诮roos, Christian, _d1947- |
|
| 245 | 1 | 0 |
_aService management and marketing : _bcustomer management in service competition / _cChristian Gronroos |
| 250 | _a3rd ed. | ||
| 260 |
_aChichester, West Sussex, England : _bJohn Wiley & Sons, _c2007 |
||
| 300 |
_ax, 483 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aService industries _xMarketing |
|
| 650 | 0 | _aCustomer services | |
| 907 |
_a.b13950927 _b2020-10-15 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHD9980.5.G768 2007 |
||
| 914 | _avtls003351390 | ||
| 990 | _aszj | ||
| 991 | _aProgram Ekonomi Industri & Fizikal/Ekonomi Monetary & Antarabangsa | ||
| 998 |
_at _b2007-05-06 _cm _da _feng _genk _y0 _z.b13950927 |
||
| 999 |
_c391823 _d391823 |
||