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| 008 | 070525s2007 enk b 001 0 eng | ||
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| 100 | 1 | _aFinnegan, David | |
| 245 | 1 | 0 |
_aImplementing CRM : _bfrom technology to knowledge / _cDavid Finnegan, Leslie P. Willcocks |
| 260 |
_aChichester : _bJohn Wiley & Sons, Inc., _c2007 |
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| 300 |
_axiii, 327 p. : _bill. ; _c23 cm. |
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| 490 | 0 | _aJohn Wiley series in information systems | |
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aCustomer relations _xManagement |
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| 650 | 0 | _aCustomer services | |
| 700 | 1 | _aWillcocks, Leslie | |
| 907 |
_a.b13932433 _b2020-10-15 _c2019-11-12 |
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| 990 | _aza | ||
| 991 | _aProgram Pengurusan / Pemasaran / Perniagaan Antarabangsa | ||
| 991 | _aPerpustakaan HUKM | ||
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_ah _at _b2007-12-05 _cm _da _feng _genk _y0 _z.b13932433 |
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