| 000 | 00928cam a2200277 a 4500 | ||
|---|---|---|---|
| 005 | 20250914160549.0 | ||
| 008 | 070511s1989 nyu bi 001 0 eng | ||
| 020 |
_a0060161809 _cHadiah |
||
| 039 | 9 |
_a200706151525 _bariff _c200705111126 _drahah _y05-11-2007 _zrahah |
|
| 090 | _aHF5415.5.D385 | ||
| 090 |
_aHF5415.5 _b.D385 |
||
| 100 | 1 | _aDavidow, William H. | |
| 245 | 1 | 0 |
_aTotal customer service : _bthe ultimate weapon / _cWilliam H. Davidow and Bro Uttal |
| 260 |
_aNew York : _bHarper & Row, _c1989 |
||
| 300 |
_axxii, 227 p. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references | ||
| 650 | 0 | _aCustomer services | |
| 700 | 1 | _aUttal, Bro | |
| 907 |
_a.b1391733x _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.D385 |
||
| 914 | _avtls003347722 | ||
| 990 | _amaa | ||
| 991 | _bProgram Ekokomi Pembangunan & Sumber Manusia | ||
| 998 |
_at _b2007-11-05 _cm _da _feng _gnyu _y0 _z.b1391733x |
||
| 999 |
_c388655 _d388655 |
||