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| 008 | 070402s2006 xxu 000 0 eng | ||
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| 100 | 1 | _aTodaro, Julie Beth | |
| 245 | 1 | 0 |
_aTraining library staff and volunteers to provide extraordinary customer services / _cJulie Todaro and Mark L. Smith |
| 260 |
_aLondon : _bFacet Publishing, _c2006 |
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| 300 |
_aviii, 160 p. ; _c28 cm. |
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| 650 | 0 |
_aLibrary employees _xIn service training |
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| 650 | 0 | _aPublic services (Libraries) | |
| 650 | 0 | _aCustomer services | |
| 700 | _aSmith, Mark L. | ||
| 907 |
_a.b13892332 _b2021-05-28 _c2019-11-12 |
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_c01 _n0 _kZ668.5.T63 8[00005004209] |
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| 991 | _aJabatan Sains Maklumat | ||
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