| 000 | 01155nam a2200313 a 4500 | ||
|---|---|---|---|
| 005 | 20250914155302.0 | ||
| 008 | 070216s2004 nyua b 0 1 0 eng d | ||
| 020 |
_a155297927X _cRM80.90 |
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| 039 | 9 |
_a200702281053 _bzaleha _c200702261447 _dzaleha _y02-16-2007 _zdiyana |
|
| 090 | _aBF637.C45C376d 2004 9HUKM | ||
| 090 |
_aBF637.C45 _bC376d 2004 9HUKM |
||
| 100 | 1 | _aCava, Roberta | |
| 245 | 1 | 0 |
_aDealing with difficult people : _bhow to deal with nasty customers, demanding bosses, and annoying co-workers / _cRoberta Cava |
| 250 | _aRev. ed. | ||
| 260 |
_aBuffalo, N.Y. : _bFirefly Books, _c2004 |
||
| 300 |
_aviii, 224 p. ; _c23 cm. |
||
| 500 | _aOriginally published under title: Difficult people | ||
| 650 | _aInterpersonal communication | ||
| 650 |
_aWork _xPsychological aspects |
||
| 650 | _aInterpersonal conflict | ||
| 700 | 1 |
_aCava, Roberta. _tDifficult people |
|
| 907 |
_a.b13865547 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kBF637.C45C376d 2004 9HUKM |
||
| 914 | _avtls003342162 | ||
| 990 | _adiyana/zaleha | ||
| 991 | _aJabatan Psikiatri, HUKM | ||
| 998 |
_ah _b2007-03-02 _cm _da _feng _gnyu _y0 _z.b13865547 |
||
| 999 |
_c383865 _d383865 |
||