| 000 | 01231nam a2200313 a 4500 | ||
|---|---|---|---|
| 005 | 20250914154437.0 | ||
| 008 | 061120s2003 wiua b 001 0 eng | ||
| 020 |
_a0873895541 (hbk.) _cRM77.88 |
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| 020 | _a9780873895545 (hbk.) | ||
| 039 | 9 |
_a200709201208 _bbedah _c200709201201 _dbedah _c200709131538 _drasyilla _c200709131534 _y11-20-2006 _zrahah |
|
| 090 | _aTS156.C57 pasca | ||
| 090 |
_aTS156 _b.C57 |
||
| 100 | 1 | _aCianfrani, Charles A. | |
| 245 | 1 | 0 |
_aCracking the case of ISO 9001:2000 for service / _cCharles A. Cianfrani and John E. (Jack) West |
| 260 |
_aMilwaukee, Wisc. : _bASQ Quality Press, _c2003 |
||
| 300 |
_aviii, 212 p. : _bill. ; _c14 cm. |
||
| 500 | _aFirst copy (n. 1) of this title is shelved at Koleksi Tanda Merah as requested by Puan Baizura | ||
| 504 | _aIncludes bibliographical references (p. 195-204) and index | ||
| 650 | 0 |
_aQuality control _xStandards |
|
| 650 | 0 | _aISO 9001 Standard | |
| 700 | 1 |
_aWest, Jack, _d1944- |
|
| 907 |
_a.b13824296 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kTS156.C57 pasca |
||
| 914 | _avtls003337479 | ||
| 990 | _aza | ||
| 991 | _aFakulti Teknologi dan Sains Maklumat - Pasca | ||
| 998 |
_al _b2006-07-11 _cm _da _feng _gwiu _y0 _z.b13824296 |
||
| 999 |
_c380276 _d380276 |
||