000			01399nam a2200337 a 4500
005			20250914154325.0
008			060928s2006 flua b 001 0 eng
020			_a0849338190 (alk. paper) _cRM274.33
039		9	_a200701311659 _bzarina _c200701191207 _dmazarita _y09-28-2006 _zfarid
090			_aHD31.M4354 2006
090			_aHD31 _b.M4354 2006
100	1		_aMilakovich, Michael E.
245	1	0	_aImproving service quality in the global economy : _bachieving high performance in public and private sectors / _cMichael E. Milakovich
250			_a2nd ed.
260			_aBoca Raton, FL : _bAuerbach Publications, _c2006
300			_axix , 406 p. : _bill. ; _c25 cm.
500			_aRev. ed. of: Improving service quality, 1995
504			_aIncludes bibliographical references (p. 345-360) and index
650		0	_aIndustrial management
650		0	_aService industries _xManagement
650		0	_aQuality control
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/fy0601/2005043912.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
907			_a.b13810224 _b2021-05-28 _c2019-11-12
942			_c01 _n0 _kHD31.M4354 2006
914			_avtls003335912
990			_aszj
991			_aProgram Pengurusan/Pemasaran/Perniagaan Antarabangsa
998			_at _b2006-02-09 _cm _da _feng _gflu _y0 _z.b13810224
999			_c378955 _d378955