| 000 | 01199nam a2200313 a 4500 | ||
|---|---|---|---|
| 005 | 20250914145618.0 | ||
| 008 | 060816s2004 ohua b 001 0 eng | ||
| 020 | _a0324202644 (hbk.) | ||
| 039 | 9 |
_a200610040824 _bbedah _c200610040823 _dbedah _c200610040820 _dbedah _c200609261606 _y08-16-2006 _zmazarita |
|
| 090 | _aHF5415.52.S734 | ||
| 090 |
_aHF5415.52 _b.S734 |
||
| 100 | 1 | _aStauss, Bernd | |
| 245 | 1 | 0 |
_aComplaint management : _bthe heart of CRM / _cBernd Stauss, Wolfgang Seidel |
| 260 |
_aCincinnati, OH. : _bThomson/South-Western, _c2004 |
||
| 300 |
_ax, 310 p. : _bill. ; _c24 cm. |
||
| 500 | _a'American Marketing Association' | ||
| 504 | _aIncludes bibliographical references (p. 298-303) and index | ||
| 650 | 0 | _aConsumer complaints | |
| 650 | 0 |
_aCustomer relations _xManagement |
|
| 700 | 1 |
_aSeidel, Wolfgang, _d1935- |
|
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/ecip051/2004022189.html |
| 907 |
_a.b13788528 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.52.S734 |
||
| 914 | _avtls003333573 | ||
| 990 | _aza | ||
| 991 | _aProgram Kewangan/Pengurusan Risiko & Insurans | ||
| 998 |
_at _b2006-03-08 _cm _da _feng _gohu _y0 _z.b13788528 |
||
| 999 |
_c376907 _d376907 |
||