| 000 | 01119nam a2200301 a 4500 | ||
|---|---|---|---|
| 005 | 20250914145547.0 | ||
| 008 | 060802s2005 ohua b 001 0 eng | ||
| 020 |
_a0324311540 _cRM110.82 |
||
| 039 | 9 |
_a200608181606 _bzarina _y08-02-2006 _zmazarita |
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| 090 | _aTX335.H667 | ||
| 090 |
_aTX335 _b.H667 |
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| 100 | 1 |
_aHonebein, Peter C., _d1963- |
|
| 245 | 1 | 0 |
_aCreating do-it-yourself customers : _bhow great customer experiences build great companies / _cPeter C. Honebein, Roy F. Cammarano |
| 260 |
_aMason, Ohio : _bThomson, _c2005 |
||
| 300 |
_axv, 264 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p.46-253) and index | ||
| 650 | 0 | _aConsumer education | |
| 650 | 0 | _aCustomer relations | |
| 700 | 1 | _aCammarano, Roy F. | |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/ecip0515/2005019734.html |
| 907 |
_a.b1378044x _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kTX335.H667 |
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| 914 | _avtls003332716 | ||
| 990 | _aszj | ||
| 991 | _aProgram Kewangan/ Pengurusan Risiko & Insurans | ||
| 998 |
_at _b2006-02-08 _cm _da _feng _gohu _y0 _z.b1378044x |
||
| 999 |
_c376185 _d376185 |
||