000			01947cam a22003734a 4500
005			20250914142544.0
008			040929s2005 xxu b 001 0 eng
020			_a141291339X (cloth) _cRM127.61
020			_a1412913403 (pbk.)
039		9	_a200602211437 _bhamzah _c200602081245 _didah _c200602081243 _didah _y02-08-2006 _zidah
043			_an-us---
090			_aLB3011.5.K67 2005
090			_aLB3011.5 _b.K67 2005
100	1		_aKosmoski, Georgia J.
245	1	0	_aManaging difficult, frustrating, and hostile conversations : _bstrategies for savvy administrators / _cGeorgia J. Kosmoski, Dennis R. Pollack
250			_a2nd ed.
260			_aThousand Oaks, Calif. : _bCorwin Press, _c2005
300			_axiii, 152 p. ; _c24 cm.
504			_aIncludes bibliographical references (p. 139-145) and index
505	0		_aDefusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics
650		0	_aConflict management _zUnited States
650		0	_aSchool administrators _zUnited States
650		0	_aAggressiveness _zUnited States
650		0	_aMediation _zUnited States
650		0	_aBehavior modification _zUnited States
700	1		_aPollack, Dennis R.
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/ecip051/2004022974.html
907			_a.b13668912 _b2021-05-28 _c2019-11-12
942			_c01 _n0 _kLB3011.5.K67 2005
914			_avtls003320830
991			_aProgram Ekonomi Pembangunan & Sumber Manusia
998			_at _b2006-08-02 _cm _da _feng _gxxu _y0 _z.b13668912
999			_c365556 _d365556