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020			_a3598218451 _cHadiah
039		9	_a200608301848 _blaili _c200511241221 _drohana _c200511241219 _drohana _c200511240847 _y11-24-2005 _zrohana
041	0		_aengporfrespa
090			_aZ716.3.V577
090			_aZ716.3 _b.V577
245	0	4	_aThe virtual customer : _ba new paradigm for improving customer relations in libraries and information services : _bsatellite meeting, Sao Paulo, Brasil, August 18-20,2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas / _cedited by Sueli Mara Soares Pinto Ferreira and Rejean Savard
260			_aMunchen : _bK. G. Saur, _c2005
300			_axvi, 385 p. : _bill. ; _c21 cm.
440		0	_aIFLA publications ; _v117
500			_aContains the'Proceedings of a satellite meeting, organized by the Managementand Marketing Section of IFLA, held in Sao Paulo in August 2004'
650		0	_aLibraries _xPublic relations
700	1		_aFerreira, Sueli Mara Soares Pinto
700	1		_aSavard, Rejean, _d1950-
907			_a.b13638737 _b2021-05-28 _c2019-11-12
942			_c01 _n0 _kZ716.3.V577
914			_avtls003317661
990			_aNY/nms
991			_aFakulti Teknologi dan Sains Maklumat
998			_at _b2005-11-11 _cm _da _fmul _ggw _y0 _z.b13638737
999			_c362694 _d362694