| 000 | 01003cam a22002774a 4500 | ||
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| 005 | 20250914141811.0 | ||
| 008 | 041103s2005 xxka b 001 0 eng | ||
| 020 |
_a0273683675 _cRM246.31 |
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| 039 | 9 |
_a200511231259 _bhamzah _c200510060954 _dzarina _c200510060943 _dzarina _y10-06-2005 _zzarina |
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| 090 | _aHD9980.5.J647 2005 | ||
| 090 |
_aHD9980.5 _b.J647 2005 |
||
| 100 | 1 | _aJohnston, Robert | |
| 245 | 1 | 0 |
_aService operations management : _bimproving service delivery / _cRobert Johnston and Graham Clark |
| 250 | _a2nd ed. | ||
| 260 |
_aHarlow, England : _bFT/Prentice Hall, _c2005 |
||
| 300 |
_axix, 496 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aService industries _xManagement |
|
| 700 | 1 | _aClark, Graham | |
| 907 |
_a.b13623631 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHD9980.5.J647 2005 |
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| 914 | _avtls003316032 | ||
| 991 | _aProgram Perakaunan | ||
| 998 |
_at _b2005-06-10 _cm _da _feng _gxxk _y0 _z.b13623631 |
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| 999 |
_c361229 _d361229 |
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