| 000 | 01956cam a22003374a 4500 | ||
|---|---|---|---|
| 005 | 20250914141738.0 | ||
| 008 | 030206s2004 xxuab b 001 0 eng | ||
| 020 |
_a0072823739 (alk. paper) _cRM467.32 (text, part of 0072868201) |
||
| 020 | _a0071214577 (international : alk. paper) | ||
| 039 | 9 |
_a200511151634 _bhamzah _c200509221826 _dzarina _c200509221003 _dzarina _y09-22-2005 _zzarina |
|
| 040 |
_aUKM _erda |
||
| 090 | _aHD9980.5.F549 2004 | ||
| 090 |
_aHD9980.5 _b.F549 2004 |
||
| 100 | 1 |
_aFitzsimmons, James A. _eauthor. |
|
| 245 | 1 | 0 |
_aService management : _boperations, strategy, and information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons |
| 250 | _a4th ed. | ||
| 264 | 1 |
_aBoston, Mass. : _bMcGraw-Hill/Irwin, _c2004 |
|
| 300 |
_axx, 587 p. : _bill., maps ; _c27 cm. + _e1 computer optical disc (4 3/4 in.) |
||
| 500 | _aAccompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites | ||
| 500 | _aThe instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation. | ||
| 500 | _aBook is accompanied by one CD, entitled' ervice management : operations, strategy, and information technology,Student CD-ROM' bearing the same call number and available at Koleksi Media | ||
| 504 | _aIncludes bibliographical references and indexes | ||
| 538 | _aSystem requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 907 |
_a.b13615324 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHD9980.5.F549 2004 |
||
| 914 | _avtls003315118 | ||
| 991 | _aProgram Pengurusan/Pemasaran/Perniagaan Antarabangsa | ||
| 998 |
_at _b2005-09-09 _cm _da _feng _gxxu _y0 _z.b13615324 |
||
| 999 |
_c360448 _d360448 |
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