| 000 | 01400cam a22003254a 4500 | ||
|---|---|---|---|
| 005 | 20250930121119.0 | ||
| 008 | 020813s2003 xxka b 001 0 eng | ||
| 020 |
_a052181670X (pbk.) _cRM134.45 |
||
| 039 | 9 |
_a200510270923 _bhamzah _c200509201859 _dzarina _c200509201830 _dzarina _y09-20-2005 _zzarina |
|
| 090 | _aHF5415.5.T66 | ||
| 090 |
_aHF5415.5 _b.T66 |
||
| 100 | 1 | _aTomsen, Mai-lan | |
| 245 | 1 | 0 |
_aReaching the interactive customer : _bintegrated services for the digital world / _cMai-lan Tomsen, Ron Faith |
| 260 |
_aCambridge, UK : _bCambridge University Press, _c2003 |
||
| 300 |
_a166 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references (p. [157]-158) and index | ||
| 650 | 0 |
_aCustomer services _xCommunication systems |
|
| 650 | 0 | _aInteractive computer systems | |
| 650 | 0 | _aInternet marketing | |
| 700 | 1 |
_aFaith, Ron _955503 |
|
| 856 | 4 | 1 |
_3Sample text _uhttp://www.loc.gov/catdir/samples/cam033/2002031408.html |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/cam031/2002031408.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/cam0210/2002031408.html |
| 907 |
_a.b13613935 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.T66 |
||
| 914 | _avtls003314973 | ||
| 991 | _aProgram Pengurusan/Pemasaran/Perniagaan Antarabangsa | ||
| 998 |
_at _b2005-07-09 _cm _da _feng _gxxk _y0 _z.b13613935 |
||
| 999 |
_c360316 _d360316 |
||